Systems Administrator

The Edcomm Group, Fort Washington, PA
I worked as a Systems Administrator at Edcomm for 4 years. I managed and supported the company’s computer and network infrastructure. Performed Desktop Support to all personnel at the organization performed webmaster duties when needed.

Help Desk Analyst

NCO Group, Inc., Horsham, PA
I diagnosed and troubleshot hardware, applications, and operating systems issues. I documented, escalated, and dispatched computer & network related problems to the respective IT department as directed by standardized procedures

Masters in Business Administration, MBA

Graduate Certificate in Project Management

DeVry University, Keller Graduate School of Management, Fort Washington, PA
I got my MBA with the goal of supplementing my technical and analytical knowledge in the IT world with the business acumen I believe will better equip me in the increasingly cost-cutting, risk adverse, projects-oriented business world. I understand the business jargon and practices that employees at all levels of an organization (front line employees, to managers and C-level executives) will appreciate when communicating their issues and needs to me.

CompTIA A+ and Network+ Certfied

CompTIA
CompTIA ID: COMP001002600615
CompTIA A+ Verified
CompTIA Network+ Verified

Bachelors of Science in Computer Informations Systems

Minor in Business

University of Scranton, Scranton, PA
I got my B.S. in Computer Information Systems at University of Scranton. I understand how computers communicate in a network and understand the way hardware and software work together(even the nuances in between) and how/why they are utilized in any working environment.